Privacy Policy of Harare Precision Painting Solutions

This Privacy Policy explains how Harare Precision Painting Solutions collects, uses, discloses, transfers, stores, and protects personal information when you interact with us, including when you contact us, request a quotation, book painting services, visit our premises, communicate by phone or email, or otherwise use our services.

1. Introduction and company information

Harare Precision Painting Solutions is the data controller responsible for the processing of personal information described in this Privacy Policy.

Company name: Harare Precision Painting Solutions
Address: 17 Samora Machel Avenue, Harare, 00263, Zimbabwe
Email: [email protected]
Phone: +263 242 794 385

This Privacy Policy applies to personal information collected in connection with our painting business, including residential, commercial, industrial, decorative, maintenance, and related consultation services.

2. Data collection and processing

We may collect and process the following categories of personal information:

• Identity information: name, surname, title, and, where applicable, company or organization name.
• Contact information: phone number, email address, physical address, billing address, and site address.
• Service and project information: details about requested painting services, property type, project specifications, preferred colours, finishes, timelines, access requirements, and related communications.
• Transaction information: quotations, invoices, payment status, and records of services provided.
• Communication information: messages, call notes, email correspondence, complaint records, and feedback.
• Technical information: device information, browser type, IP address, and usage data if you interact with our website or digital services.
• Security and access information: site visit logs, entry records, and other information necessary to manage access to premises or project sites.

We generally collect personal information directly from you, but we may also receive information from third parties such as property owners, contractors, agents, business partners, or payment providers where necessary for service delivery or administration.

3. Purpose of data processing

We process personal information for the following purposes:

• to respond to enquiries and provide quotations;
• to assess project requirements and plan painting services;
• to enter into and perform contracts for painting and related services;
• to schedule site visits, deliveries, and service appointments;
• to manage billing, payments, refunds, and accounting records;
• to communicate with clients, suppliers, contractors, and other relevant parties;
• to maintain business records and customer service history;
• to improve our services, operations, and customer experience;
• to comply with legal, regulatory, tax, and audit obligations;
• to protect our business, staff, clients, and property from fraud, misuse, or security incidents;
• to resolve disputes, enforce agreements, and establish or defend legal claims.

4. Legal basis for processing

We process personal information only where we have a lawful basis to do so. Depending on the context, our legal bases may include:

• Consent: where you have given us permission to process your information for a specific purpose.
• Contractual necessity: where processing is necessary to prepare for, enter into, or perform a contract with you.
• Legal obligation: where processing is required to comply with applicable laws, regulations, tax rules, or lawful requests from authorities.
• Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.
• Protection of vital interests: where processing is necessary to protect the life or physical safety of a person.

5. Data sharing and third parties

We may share personal information with third parties only where necessary and appropriate for the purposes described in this Privacy Policy. These third parties may include:

• subcontractors, painters, site supervisors, and other service providers involved in project delivery;
• suppliers of paint, coatings, tools, and related materials;
• payment processors, banks, and financial service providers;
• accountants, auditors, legal advisers, and insurance providers;
• IT, hosting, communication, and data storage service providers;
• government authorities, regulators, courts, or law enforcement agencies where required by law;
• business partners or agents acting on our behalf in connection with a project or service request.

We require third parties to handle personal information in a manner consistent with applicable privacy obligations and, where appropriate, to use appropriate confidentiality and security measures.

6. Data transfer to third countries

Where personal information is transferred outside Zimbabwe to another country, we will take reasonable steps to ensure that the transfer is lawful and that appropriate safeguards are in place to protect the information. Such safeguards may include contractual protections, confidentiality obligations, and security measures designed to preserve the integrity and privacy of the data.

By using our services or communicating with us, you acknowledge that some service providers or systems we use may be located in other countries. We will only transfer personal information where necessary for business operations, service delivery, or compliance purposes.

7. Storage duration

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the duration of any contractual relationship, project warranty period, dispute resolution period, and any applicable legal, tax, or accounting retention requirements.

When personal information is no longer needed, we will take reasonable steps to delete, destroy, anonymize, or securely archive it in accordance with our retention practices and applicable law.

8. User rights

Subject to applicable law, you may have the following rights in relation to your personal information:

• Access: the right to request confirmation of whether we process your personal information and to obtain a copy of that information.
• Rectification: the right to request correction of inaccurate or incomplete personal information.
• Erasure: the right to request deletion of your personal information where there is no lawful reason for us to retain it.
• Restriction: the right to request that we limit the processing of your personal information in certain circumstances.
• Data portability: the right to request that certain information be provided to you or another controller in a structured, commonly used, and machine-readable format, where applicable.
• Objection: the right to object to processing based on legitimate interests or to direct marketing, where applicable.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

If you withdraw consent, we may still process your personal information where another lawful basis applies, such as contractual necessity, legal obligation, or legitimate interests.

10. Right to complain

If you believe that we have processed your personal information unlawfully or in a manner that infringes your privacy rights, you may contact us first so that we can address your concern.

You may also have the right to lodge a complaint with the relevant supervisory, regulatory, or data protection authority in Zimbabwe or in any other jurisdiction that may apply to your circumstances.

11. Data security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include:

• access controls and role-based permissions;
• confidentiality obligations for staff and contractors;
• secure storage of physical and electronic records;
• reasonable network and device security measures;
• regular review of operational and security practices;
• procedures for handling suspected data breaches.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Contact information

If you have any questions, requests, or concerns regarding this Privacy Policy or the way Harare Precision Painting Solutions processes personal information, please contact us at:

Harare Precision Painting Solutions
17 Samora Machel Avenue, Harare, 00263, Zimbabwe
Email: [email protected]
Phone: +263 242 794 385

13. Changes to privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or operational requirements. Any updated version will take effect when published unless otherwise stated.

We encourage you to review this Privacy Policy periodically to stay informed about how Harare Precision Painting Solutions protects your personal information.

Effective date: 7 May 2026